Sorry, you have to land on this page, but if you're here to request a return or replacement, we're here to assist you. Please email us specifying the purpose of your request. We aim to address your concerns promptly and will respond to your email within 48 hours to facilitate the return or replacement process. However, we do have certain rules to proceed with returns, such as:
You have 7 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be packed properly.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us at carrybag1996@gmail.com
As a growing startup, we currently don't provide pickup services in your city. However, returning items is hassle-free — simply ship the product back to us using your preferred shipping method. Once received, we'll promptly process your return or replacement request. Thank you for your understanding and support as we continue to expand our services. Also, Shipping costs are nonrefundable.
Please note that our products are meticulously crafted by skilled hands, and as such, they may exhibit variations in texture and appearance. These variations are a testament to the artisanal craftsmanship and add to the charm and character of each piece. However, in the rare event that you find any flaw in their stitching or materials, please don't hesitate to initiate the return process. Your satisfaction is our priority, and we'll work diligently to address any concerns you may have.
